Florida Laboratories, Inc. is not responsible for products once they leave our facility since we have no control over the temperature the product is shipped in or the temperature in which the end user stores the product.
The FDA and OSHA have strict rules, regulations, and guidelines by which we abide during manufacture, production, and storage at our facility. However, shipments may be subjected to environmental problems (heating, humidity etc.) that would compromise the integrity of the product not to mention tampering.
If there is a valid problem with a product, within one week after the product has been shipped, we ask that you send back 50cc’s of gel for us to send to our lab for testing. If the lab test comes back with a confirmed problem we would send you a replacement product.
We cannot be responsible for issues that were caused by heat and storage noncompliance.